When making a booking you will be given a 4-hour timeslot (am/pm) however, an individual time will not be given. We are unable to take time requests due to the number of bookings. If you are not home when we attend we are unable to offer a refund or rearrange. We have a no refund policy after booking is confirmed. Any additional children present will be charged at £50 per child or show will be unable to go ahead, unless notified prior.